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Recycled products - We ship all over Europe - The best for your dog and the environment - FREE SHIPPING ON ORDERS OVER €69

Terms and conditions of sale

All products that can be purchased from this site are offered for sale by Charlyto in compliance with Legislative Decree 185/99, and subsequent amendments and additions, and the conditions of sale listed below. After having read it, we ask you to accept our conditions of sale.

Company identification data

The company supplying the products that can be purchased on the website www.charlyto.com is Francesca Tonini with headquarters in Calle Monte Mayor 204, in Marbella (Malaga) with NIF ESY5713489G

Characteristics of the products and the offer

Each product offered for sale is described in its essential characteristics, also with a brief comment on the specific components, in the dedicated section. For each item the sales price including VAT.

The conditions of the offer of the products are those referred to in this contract, and those reported on the site also during the preparation of the order before the conclusion of the contract. Charlyto reserves the right to modify or update, at any time and without notice, the conditions of the offer except for orders already in progress.

The manufacturing of Charlyto products was carried out using artisanal and non-industrial processes. Small imperfections, depressions and ripples in the surface are deliberately present and testify to the special craftsmanship, characteristic of these products.

Purchase methods and product availability

It is possible to purchase the products via the Internet with the appropriate procedure, via e-mail (sending to info@charlyto.com the specification of the items you intend to order, with the complete address, telephone and/or fax number and the type of payment chosen), via telephone (by calling the number 0039 3757894008 or 0034 684277926).

The order transmitted will be considered completed and binding when Charlyto receives the order request. In any case, after receiving the order, Charlyto will send the customer a confirmation and summary email.

Once confirmed, the order will be executed by Charlyto as quickly as possible, unless the products are even temporarily unavailable, ascertained after the conclusion of the contract. In that case Charlyto will inform the customer, via e-mail or telephone, of the unavailable products; the customer will therefore have the possibility, at his sole discretion, to postpone, modify or cancel the order.

In case of payment by bank transfer, the order will be executed only after receiving confirmation from the Bank of the transaction. Otherwise the order will be cancelled.

Payment

Purchases of goods sold by Charlyto can be paid by bank transfer or credit card.

Payment by bank transfer can be made by paying into the current account ES1200492740132910044246, recipient name: CHARLYTO/Francesca Tonini.

In order not to delay shipping times, the customer who pays by bank transfer can send a copy of the confirmation of payment, issued by the Bank or Post Office, via email to info@charlyto.com .

Shipping

The shipment of the products is carried out via courier with shipment tracking.

Delivery and collection costs

Free shipping is offered when the indicated purchase amount is exceeded, otherwise the price varies depending on the country in which the customer is located, indicating this at the time of purchase.

Right of withdrawal

In compliance with the provisions of art. 5 Legislative Decree. 22.5.99 n. 185, consumers have the right to withdraw from the purchase, without penalty or obligation to give reasons, within 10 working days from the date of receipt of the purchased products.

The notice of withdrawal can be expressed by registered letter with return receipt. directly to the company address. Communication can also take place in advance via e-mail, as long as it is confirmed by registered mail. within the following 48 hours. We remind you to indicate precisely the list of products you intend to return.

In case of withdrawal, the goods purchased and already delivered must be returned by the customer, within 10 working days, starting from the day of receipt, at his own expense, in their complete integrity and sealed in the packaging, without having been opened or deprived , even in part, of the original packaging.

Under no circumstances will Charlyto accept return shipments freight collect or cash on delivery as shipping costs will be borne by the customer. Charlyto, after having checked the integrity of the goods, will return the price of the product to the customer, excluding shipping costs, no later than 30 days from the moment the goods were returned.

Charlyto is not responsible for any damage to the products occurred during shipment or return of the same. If the company receives returned items damaged or tampered with, it will not refund the amount paid for the purchase of the products.

Warranty

If a product received is defective, Charlyto will ship another product within 30 working days of its return. If you need to exchange your item due to manufacturing defects we ask you to send an email to info@charlyto.com, indicating the nature of the defect found. One of our operators will contact you in order to quickly define the procedures for replacing the disputed product.

Jurisdiction

For civil disputes relating to the application of this contract, the territorial jurisdiction lies with the judge of the place of residence or domicile of the consumer, if located in the territory of the state.

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